Returns

Mia Maison Inc. and Mia Maison Fragrances.com assure that you and your loved ones will love and enjoy our products. In the off-chance that you don’t and feel the need to return or replace an item we would be happy to assist you.

Please ensure that the following conditions are met:

  1. The item/s returned must be in the original box and packaging (sealed if possible)
  2. Item must be in the condition that they received it
  3. Fill up a Return Order Form here
  4. Provide complete details and information
  5. To return within 7 calendar days upon receiving the item otherwise we will only accept return orders under special circumstances*

I want to return an item because:

  1.  It is the wrong item.

 Steps

    1. Fill up the Return Order Form which can be downloaded here.
    2. Send the form to our email address at customercare@miamaison.com
    3. Wait for further instructions
    4. Mia Maison will shoulder all shipping and handling responsibilities and will offer expedite shipping when available.

  Return Shipment Fee: Free of Charge

  1. It is a defective item.

 Steps

    1. Fill up the Return Order Form which can be downloaded here.
    2. Send the form to our email address at customercare@miamaison.com
    3. Wait for further instructions
    4. Mia Maison will shoulder shipping and handling responsibilities once it is determined that item shipped is indeed defective and faulty.
    5. If the item was damaged by customer, we can offer to repair the received unit but we will charge the customer accordingly. Shipping and handling fee will be shouldered by the customer.

Return Shipment Fee: Free of Charge upon investigation

  1. I change my mind.

Conditions:

    • Product must be unopened, and all seals are intact.
    • Product must be in the condition it was received and should
    • We will only allow Accessories to be returned (waterbased or aromatic oils will not be allowed)

 Steps

    1. Fill up the Return Order Form which can be downloaded here.
    2. Send the form to our email address at customercare@miamaison.com
    3. Wait for further instructions
    4. Customer will shoulder shipping and handling fees.

Return Shipment Fee: Customer shoulders payment

Click here to go to the RETURN ORDER FORM PAGE